Terms of use

Trulet connects private Australian property owners with renters so they can deal with each other directly. We are not a party to any tenancy, we are not agents, and we never handle rent or bonds.

You must be at least 18 to use Trulet, and the details you give us must be accurate. One account per person. Every account confirms it is not an agent, not acting for an agent, and not employed by one. That declaration is a condition of use. Break it and your account ends.

You own the words and photos you post. You give us a licence to display them on the service so renters can find your place. You promise your listings and photos are truthful, current, and yours to post.

Our house rules are part of these terms. Read them here: House rules.

We can review, decline, hide, or remove any listing, and suspend or delete any account, at any time and at our discretion, with or without a stated reason. Trust is the whole product here, and this is how we protect it; we have no interest in using it for anything else. We read every report a person sends us. Our decisions are final, though you can appeal by email.

We review listings, but we cannot guarantee any listing, person, or property. Inspect a place in person before you pay anyone anything. Bonds belong with your state bond authority, never with us. See the renting guide.

To the extent the law allows, our liability to you is limited. Nothing in these terms takes away rights that cannot be excluded under the Australian Consumer Law.

We explain what we collect and why in our privacy policy.

We may update these terms. When a change matters, we will let you know. If you keep using Trulet after that, you accept the updated terms.

These terms are governed by the laws of New South Wales, Australia.

Questions or appeals go to hello@trulet.app.