Privacy policy
This policy explains what personal information Trulet collects, why we collect it, and what we do with it.
Last updated: 12 July 2026
Who is collecting your information
Peak Pareto Pty Ltd, trading as Trulet, collects and holds your personal information. You can reach us at hello@trulet.app.
What we collect
We collect:
- Your account email and name.
- Any profile details you choose to add.
- Your listing content, including photos. We strip location data from photos when you upload them. We keep the date a photo was taken and show it on the listing.
- Messages you send on the platform.
- Ownership verification documents. These stay private and are seen only by our reviewers.
- Basic technical logs from our hosting providers.
Why we collect it
We use your information to run the marketplace, to review listings and accounts for trust and safety, and to send you service email such as confirmations, message alerts, and listing renewal reminders.
Who processes it for us
A few providers process data on our behalf:
- Supabase hosts our database and files in Sydney, Australia.
- Netlify serves the website.
- Resend sends our email.
- Anthropic processes listing text and photos for automated trust screening when that feature is switched on.
What we never do
We never sell your personal information. We never use your content to advertise to third parties.
What is public and what is private
- Listings and profile names are public by design.
- Exact street addresses stay private unless the owner chooses to show them.
- Messages are private between the two people in the conversation, and our reviewers if a message is reported.
Keeping and deleting your data
Deleting your account removes your profile, listings, saves, and messages. To request deletion, or a copy of your data, email hello@trulet.app.
Cookies
We use a login session cookie so you stay signed in. We do not use advertising trackers.
Your privacy rights
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988. If something is wrong, contact us first. You can then contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
When we change this policy, we update the date shown at the top of this page.